Refund policy

Store: SkyNap
Contact email: skynap.team@outlook.com
Return address: Cardenal Samoré 1451, Valparaíso, Chile

Our return policy lasts 30 days. If 30 days have passed since your purchase, we may be unable to offer a refund or exchange, except where otherwise required by applicable law.

To be eligible for a return, your item must be unused and in the same condition in which you received it. It must also be in its original packaging.

Certain types of products may be exempt from return, including perishable goods, intimate or sanitary goods, hazardous materials, flammable liquids or gases, gift cards, downloadable products, and certain health or personal care items.

To complete your return, we require a receipt or other proof of purchase.

Please do not return your purchase directly to the manufacturer.

In certain situations, only partial refunds may be granted, where applicable, including:

·        Items showing clear signs of use

·        Items not in their original condition

·        Items that are damaged or have missing parts for reasons not due to our error

·        Items returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will notify you by email that we have received your returned item. We will also notify you whether your refund has been approved or rejected.

If approved, your refund will be processed and credited to your original payment method. Processing times may vary depending on your payment provider or financial institution.

Late or Missing Refunds

If you have not yet received your refund, first check your bank account again.

Then contact your credit card company or payment provider, as processing times may apply before the refund is officially posted.

You may also wish to contact your bank, as financial institutions may require additional processing time.

If you have completed these steps and still have not received your refund, please contact us using the email address listed above.

Sale Items

Sale or promotional items may be subject to the same return eligibility requirements described in this policy. Nothing in this policy limits any refund, replacement, or other rights required by applicable consumer protection law.

Exchanges

We replace items when they arrive defective or damaged, subject to the terms of this policy and applicable law.

If you need to request an exchange for the same item, contact us using the email address listed above. If your exchange is approved, we will provide return instructions.

Gifts

If an item was marked as a gift when purchased and shipped directly to the recipient, any approved return may be issued as store credit or another appropriate refund method.

If the item was not marked as a gift, or if the purchaser had the order shipped to themselves before giving it to the recipient, any approved refund will generally be issued to the original purchaser.

Return Shipping

Approved returns should be sent to the return address listed above unless we provide different return instructions.

Unless otherwise required by applicable law or the return is due to an error on our part, you are responsible for return shipping costs.

Original shipping charges are generally non-refundable unless otherwise required by applicable law.

Delivery times for exchanged products may vary depending on your location.

For higher-value returns, we recommend using a trackable shipping service or shipping insurance. We cannot guarantee receipt of returned items that cannot be tracked.